Improved collection starts with having the right tools and access to the correct information when an
opportunity to collect occurs. Automated entry of these payments, balancing with banks, and cross-checking
with other systems provides a means to better manage revenues and improve workflow. Performance monitoring, incentive programs, and icon-based prompts simpifies and enhances collection performance and increases success rates when an active opportunity to collect occurs.
Consider this, if the average co-pay is $20.00 and each clinic in a Health System of 130
clinics sees 25 patients per day, that is $65,000 of co-payments alone per day system-wide.
Further, if there are 200+ workdays in a year co-payments can represent in excess of
$13,000,000 annually to even a modest sized Health System---a very signifigant piece of
For hospitals and health systems, the two biggest challenges for collecting payment
at the point-of-service are determining what is owed and preparing and training staff
to ask for payment.1
1. Source: TransUnion "Pulse Poll", Survey report, August 2011